Frequently Asked Questions (FAQs) – Go Odyssey Scooter Rentals

1. What documents do I need to rent a scooter?
You’ll need a valid international driver’s license or Sri Lankan temporary driving license, your passport, and a refundable security deposit.

2. Can you help me get a temporary Sri Lankan driving license?
Yes, we offer assistance for just $40, which includes all paperwork, application fees, and transport to the licensing office.

3. What is the minimum age to rent a scooter?
You must be at least 18 years old to rent a scooter.

4. Is insurance included in the rental price?
Yes, our rental includes basic third-party insurance. However, you are responsible for damages not covered by insurance.

5. What should I do in case of an accident?
In case of an accident, contact the police and notify Go Odyssey immediately. A police report is required for any insurance claims.

6. Are helmets included in the rental?
Yes, we provide helmets for the driver and one passenger as part of the rental.

7. What is the fuel policy?
Scooters are provided with a full tank of fuel and must be returned the same way. Refueling charges apply for any shortfalls.

8. Can I take the scooter anywhere in Sri Lanka?
Yes, but the scooter must be used on regular roads. Off-road use or driving in prohibited areas is not allowed.

9. What happens if I return the scooter late?
Late returns may incur additional charges based on the agreed rental rate.

10. Do I need to pay a deposit?
Yes, a refundable security deposit is required at the time of rental. The amount depends on the type of scooter and rental duration.

11. What types of scooters are available for rent?
We offer a range of well-maintained automatic and manual scooters suitable for both beginners and experienced riders.

12. Can I cancel or modify my booking?
Yes, you can cancel or modify your booking up to 48 hours before the rental start time. Cancellations may incur a small processing fee.

13. What is included in the rental price?
The rental price includes the scooter, helmets, basic insurance, and 24/7 customer support.

14. Are there any additional fees?
Additional charges may apply for late returns, damages, or fuel deficits.

15. Can I rent a scooter for long-term use?
Yes, we offer discounted rates for long-term rentals. Contact us for more details.

16. How do I book a scooter?
You can book online through our website, by phone, or visit us at our rental office.

17. What safety precautions should I take while riding?
Always wear a helmet, follow local traffic laws, and avoid riding in unfamiliar areas after dark.

18. Is roadside assistance available?
Yes, we offer 24/7 roadside assistance to ensure your journey is smooth and hassle-free.

19. Can I add a second rider?
Yes, scooters are suitable for two riders, and a second helmet is included.

20. What is your refund policy?
Refunds are available for cancellations made at least 48 hours in advance. No refunds are provided for no-shows or early returns.